India too expensive?

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Wage inflation sinks offshoring for one startup Riya.com’s decision to pull up stakes in India shows that for =

aspiring startups, offshoring isn’t all its cracked up to be

By Carmen Nobel May 29, 2007

The outsourcing and offshoring of software development work has =

become such an ingrained part of the technology industry in the U.S. =

that stories about it no longer rouse the public’s interest as they =

did even a few years ago. That means the only way to gauge the growth =

of the phenomenon is by watching the bottom line of outsourcing =

giants like India’s Wipro, which recently reported a 41 percent jump =

in revenue in its latest fiscal year, and the heated debate in =

Washington over the number of H-1B high-tech visas that the federal =

government grants.

But the runaway growth of offshoring has created its own problems in =

countries like India, where a substandard infrastructure and stiff =

competition for talented workers has changed the economics of setting =

up shop outside the U.S.

The decision to hire a staff in India “wasn’t even a second thought” =

when Munjal Shah, CEO of Riya , was laying the groundwork for his =

visual search startup back in 2004. (Riya is part of InfoWorld=92s =

Month of Enterprise Startups feature.)

“At 30 percent wage rates [the ratio of an Indian salary to a U.S. =

salary], it still was worth the communication overhead, the travel, =

and the late-night conference calls,” Shah recalls.

Those were the good old days. Today, wages in India have risen so =

much that maintaining development operations in Silicon Valley and =

India no longer made sense, forcing Riya to make what seems like an =

unusual decision: In April, the company nixed its Bangalore =

operations and consolidated operations back in the company’s Silicon =

Valley headquarters.

In the end, the cost advantages of lower Indian wages did not =

outweigh the efficiency losses that came from maintaining some 35 =

employees in two offices, 12 hours apart, Shah said.

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